Customer Care Number: +91-11-28042439 / 40

Cancellation Policy

For times when you need to cancel your plans!

REFUNDS & PAYMENTS

Any and all refunds requested by the customer and / or obligated by India Exotica Travels Private Limited shall be processed through online mode of payment within a processing period of 10 - 15 days.

10% of the cost at the time of booking of the tour.
40% of the cost 60 days before the tour.
50% of the cost 45 days before the tour.

On certain tours like cruises, High season of 23rd Dec to 3rd Jan and Pushkar period, Management personnel hold the right to decide upon the amount to be paid as advance payment, based on the nature of the service & the time left for the commencement of the service. In certain cases, full payment is required at the time of the booking.

CANCELLATION POLICY

In the event of cancellation of tour / travel services due to any avoidable / unavoidable reason/s we must be notified of the same in writing. Cancellation charges will be effective from the date we receive advice in writing, and cancellation charges would be as follows:

60 days prior to arrival: 20% of the Tour / service cost
45 days prior to arrival: 50% of the Tour / service cost
30 days prior to arrival: 75% of the Tour / service cost
Less than 30 days prior to arrival: No refund.

In case of Special Trains Journeys, cruises and peak season hotel bookings a separate cancellation policy is applicable (which can be advised as and when required). Some cancellation and refund policies are out of our tender:

Refund for hotel payment will follow the hotel’s cancellation policy
Train tickets cancellations will follow the Railway’s policy
Flight tickets cancellations will follow the airlines company policy

In case you cancel the trip after commencement, there will be no refund. Therefore, we strongly recommend that you buy the trip cancellation insurance from your country.

OUR LIABILITIES & LIMITATIONS

Please note that after the finalization of the Tour/ service Cost, if there are any Hike in entrance fees of monuments / museums, Taxes, fuel cost or guide charges – by Govt of India, the same would be charged as extra.

LAW & JURISDICTION

For all complaints, suits, claims or disputes of whatsoever nature relating to any products offered by India Exotica Travels, the same will be under the exclusive jurisdiction of Court of New Delhi.